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Go to the shop#Frequently asked questions
Here you can find all the Frequently Asked Questions from our customers. If you still need further help, feel free to drop us a message on our Live Chat feature.
How long does it take for home delivery?
We usually deliver within 7 days from the day of the order. But sometimes it can take up to 10 days for deliveries during busy seasons.
What courier do you use for deliveries?
We use our own white glove delivery drivers to make sure they deliver the products safely to our esteemed customers.
Why am I being charged for delivery on my order when it states standard delivery is free?
We do not charge any delivery fee, except for the courier charges of our Free Samples. If you were charged for any deliveries, please contact us.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain thebedstore.net to your safe senders list.
Do you deliver on Weekend?
We deliver from Monday to Saturday.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
